AOG Support 24/7
AOG Phone: (954) 289-0056
AOG Email: AOG@Drift.Aero

Frequently Asked Questions (FAQ)

Terms and Conditions

Please see below common terms and conditions and frequently asked questions. Should you have any additional questions, please feel free to reach out to Drift Aerospace. 

What is your Payment policy?

We offer various payment method’s. For more information on what payment’s we accept please contact your Account Manager.

If paying with a Credit Card there will be a convenience fee (Non-Refundable) that will apply. For more information please contact an Account Manager.

If paying via Wire Transfer an additional fee (Non-Refundable) of $25.00 will apply.

If paying via International Wire Transfer an additional fee (Non-Refundable) of $50.00 will apply.

Failure to include any of these fee’s in your payment may cause delay in shipping or releasing your order. Failure to include could result in additional fee’s on your next order.

What’s your return policy?

Our standard return policy is 14 days. (Must have reason for returning). All returns must be requested within 14 days of Invoice date. If no contact is made to Drift Aerospace within 14 days from Invoice Date, the material will be considered Accepted As-Is, Where is.

We accept returns only with an RMA. Please request an RMA (Return Material Authorization) from your Account Manager at Drift Aerospace. Prior to any return being commenced, any component that was shipped with an authorized 8130-3 Form from an approved FAA Certified Repair station must be re-inspected for warranty evaluation by the original issuing FAA certified repair station. Drift Aerospace will provide a warranty repair order for all units.

Any order that is cancelled or returned after original shipment may result in a Re-Stocking fee up to 25%.

If a unit is returned without a RMA, the return will not be accepted and the invoice will remain open.

If you remove a part from a higher assembly or retest a unit in any form, it will void warranty and return considerations.

Any Special Orders are unable to be returned. Please check with your Account Manager to see if your order qualifies for an RMA.

What is your warranty policy?

Unless specified in writing, all material sold by Drift Aerospace or it’s affiliates are considered to be sold AS-IS Where IS.

We only offer the warranty from the FAA 145 repair station. There are some special circumstances. In some cases Drift Aerospace may offer additional warranties. In order to be valid, the customer must have some form of proof from Drift Aerospace agreeing to additional warranties. If no additional warranty was offered then we only offer the warranty of the FAA 145 repair station located on your component’s Airworthiness Release.

Normal Overhaul’s are 12 Months from Tag Date (Warrantied by the FAA Repair Station)
Normal Repair’s are 6-12 Months pending the repair station. (Warrantied by the FAA Repair Station).

Normal Tested units, do not carry warranties as the FAA 145 Repair stations normally do not offer warranties on tested units. We may offer a 100% Replacement Guarantee on our tested units. Although we may offer replacement’s it is not mandatory. Be sure to check with your Account Manager.

In the event a warranty is denied by the FAA 145 Repair Station, the customer will be responsible for any and all related charges associated with the warranty return including but not limited to: Re-Certification costs, shipping, evaluation fee’s, etc.

What happen’s if a disagreement arises?

Here at Drift Aerospace we believe that the customer should come first! That is why we will do our very best to accommodate and assist any disagreement that may happen. We value your business and will try to resolve any issue prior to legal action. In the event any legal dispute arises, All order’s done with Drift Aerospace are governed by the laws of the State of Florida. In the event of a legal dispute all actions will be done in Broward County, Florida.

Airworthiness Guarantee

Drift Aerospace is not an authorized Repair Station nor do we represent as such. We in no way or form can guarantee the airworthiness of the material supplied. We supply all Tested, Inspected, Serviceable and Overhauled components with a FAA Form 8130-3 from a certified Federal Aviation Administration Authorized Repair Station with an appropriate Certification number. To the best of our knowledge FAA Certified 145 repair station’s are authorized to inspect, identify and perform work on components in which they are certified with the FAA and carry the appropriate capabilities. All units are certified to be Airworthy by the FAA Repair Station, not Drift Aerospace. Work Performed by the FAA Repair Station in Block 11. Status/Work will determine the condition and airworthiness of a component listed in the FAA Form 8130-3. Drift Aerospace in no shape or form represent’s the FAA Certified Repair Station. 

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365. Please give us a call at (954) 289-0056

What are our terms and conditions for Shipment’s?

Customer’s are responsible for any and all shipping fee’s. All order’s must be shipped on Customer Account. Any charges that are billed back for shipments on customer’s accounts will be automatically invoiced and due immediately upon receipt.

When shipping order’s, all orders will only come with 8130/Teardown. All of our components are traced to an appropriate 121, 129, 135, 145, Foreign or OEM Source. All documentation will be available for download or email from Drift Aerospace. All paperwork when possible will be sent Digitally!

If you would like to request Trace/Paperwork to be included in your shipment, please let your Account Manager know.

What are our Shipping Hours?

Our normal shipping hours are Monday through Friday between 9am and 3pm.

International Shipment’s?

Yes we ship internationally and everywhere in the world! If shipping international, customer will be responsible for all fee’s, taxes, and shipping related expenses. Customer will also be responsible for providing their OWN commercial invoice.

Do we offer AOG Service?

Yes we offer AOG (Aircraft on Ground) service. In the event there is an AOG, an additional fee up to $500 can be charged outside of normal shipping hours. For more information please visit: https://driftaerospace.com/aog/

Do we offer HAZMAT Service?

Yes, we can offer HAZMAT shipping on all related items. Due to the nature of HAZMAT we have a local company experienced and certified that will come in and make sure the package is done properly. There is an additional charge for HAZMAT shipping due to required documents and Special DOT approved HAZMAT containers that may be required for shipment.

Does Drift Aerospace offer terms?

The short answer is YES! We normally require three pre-payment orders before offering Terms. To request Net terms from Drift Aerospace please reach out to your Account Manager with your Credit References. 

How long are our quotations valid for?

First we would like to thank you for requesting quote’s from Drift Aerospace. Our quotations are only valid for 30 calendar days subject to prior sale. To verify if your quote is still valid, please contact an Account Manager at Drift